File a claim

Complaints are processed only online via the dedicated site.
If your complaint concerns a flight delay/flight cancellation/or overbooking (Regulation (EC) n°261/2004), click on the button below and complete the form.

You will have an answer within 15 days

COMPLAINTS

 

If your complaint concerns another reason, please contact us by email using the contact form

"In accordance with the provisions of the Consumer Code regarding the mediation of consumer disputes, after submitting a written complaint to our Customer Service Department, and if you do not receive a satisfactory response or no response within 60 days of receipt, you may file a complaint with the Tourism and Travel Ombudsman (MTV).

The procedures for filing a complaint, as well as the up-to-date contact information for the Tourism and Travel Ombudsman, are available on its website: https://mtv.travel/demande-saisine/."