Online help

Request a refund

For refunds/claims, you must contact the travel agency where you purchased your ticket.

If you purchased on the EWA website, fill in the form below:

Category of your request

I request the cancellation of my trip and the exchange of my ticket:*

for personal reasons

because my flight was canceled by the company

because I've tested positive before the flight and I no longer want to travel

Other reason

Personal information of the traveler

Refund method

I request that my refund be made to the credit card with which I purchased my ticket.

I have a Personal Space* (EWA account), and I would like my refund to be available online for a subsequent purchase.

I would like my refund to be made by transfer to the following bank statement

Bank statement Please attach a bank statement at your name

Further information

Attachment

By checking this box, I accept that my data will be processed to be contacted by Ewa Air. No other processing will be done with my information.*

I have read the General Conditions of Sale*

View General Conditions of Sale

Don't fill this field!

The information which concerns you is intended for EWA Air. They will be used for strictly professional purposes. You have the right to access, modify, rectify and delete data concerning you (art. 34 of the law “Informatique et Libertés”). To exercise this right, contact EWA AIR : [email protected] - Hangar Mayotte Air Services - Aéroport 97615 Pamandzi - Mayotte.

* the account number is visible on the profile of your personal space. It has 8 digits.